Privacy Policy

1. Who We Are

Metamorphic Design (“we”, “us”, “our”) is a landscape & exterior design & delivery studio, a division of Ecstasy Holding, Dubai, United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website at https://www.metamorphicdesign.ae or contact us through any of our services.

2. Data We Collect

We collect the following categories of personal data:

• Identity data: your full name
• Contact data: email address, phone number
• Project data: property details, project scope, budget estimates you provide through our forms
• Communication data: messages sent via our chat interface (Amirah Bot concierge) or contact forms
• Usage data: pages visited, session recordings (PostHog — only if you have consented to analytics cookies)
• Voice data: if you consent to an automated AI voice call, a record of that call may be retained by our voice AI provider (Retell AI)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide design consultation services
• Schedule and manage appointments via our booking system (Cal.com)
• Send project-related communications and updates
• Conduct an automated AI voice call only where you have given explicit prior consent
• Improve our services and website (analytics, if consented)
• Meet legal and regulatory obligations under UAE law

4. Third-Party Processors

Your data may be processed by the following third-party services on our behalf:

• Supabase — database storage for leads and enquiries
• Resend — transactional email delivery
• Retell AI — automated AI voice calls (only when you have explicitly consented)
• Cal.com — appointment booking
• PostHog — session analytics (only when you consent to analytics cookies)
• Google Tag Manager / Facebook Pixel — marketing analytics (only when you consent)
• MetaForge ERP — project management data forwarding for active client engagements
• Slack — internal notification of new enquiries to our team
• Anthropic — AI language model powering the Amirah concierge (conversation context is processed)

5. Cookies & Analytics

We use cookies for analytics and marketing purposes. When you first visit our site, we ask for your consent via a cookie banner. You may accept or decline. If you decline, no analytics or marketing cookies will be set. You can change your preference at any time by clearing your browser cookies and revisiting the site.

Strictly necessary cookies (session, preference) operate without consent. Analytics and marketing cookies (PostHog, GTM, Facebook Pixel) require your explicit consent.

6. AI Voice Calls

We may offer to connect you with our AI voice concierge by phone. We will never initiate an automated AI voice call without your prior explicit consent. Your consent is collected via a separate, clearly labelled checkbox on our consultation and estimator forms. You may withdraw consent at any time by contacting us at the details below.

7. Data Retention

We retain enquiry data for [X years] from the date of your last contact, unless you request earlier deletion. Analytics data is retained per the terms of each third-party processor.

8. Your Rights (UAE PDPL)

Under the UAE Personal Data Protection Law (PDPL) and applicable regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the UAE data protection authority

To exercise any right, contact us at info@metamorphicdesign.ae.

9. Contact

Metamorphic Design — Privacy Enquiries
Email: info@metamorphicdesign.ae
Address: Meydan Free Zone, Nad Al Sheba, Dubai, UAE