Privacy Policy

1. Who We Are

Metamorphic Design (“we”, “us”, “our”) is a landscape & exterior design & delivery studio, a division of Ecstasy Holding, Dubai, United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website at https://www.metamorphicdesign.ae or contact us through any of our services.

2. Data We Collect

We collect the following categories of personal data:

• Identity data: your full name
• Contact data: email address, phone number
• Project data: property details, project scope, budget estimates you provide through our forms
• Communication data: messages sent via our chat interface or contact forms
• Usage data: pages visited, session analytics (only if you have consented to analytics cookies)
• Voice data: if you consent to an automated AI voice call, a record of that call may be retained by our voice-call provider

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide our services
• Schedule and manage appointments via our booking system
• Send project-related communications and updates
• Conduct an automated AI voice call only where you have given explicit prior consent
• Improve our services and website (analytics, if consented)
• Meet legal and regulatory obligations under UAE law

4. Third-Party Processors

Your data may be processed by service providers acting on our behalf and under our instructions, limited to what each needs to do its job: secure hosting and storage of enquiries, email delivery, appointment scheduling, analytics (only where you have consented to analytics cookies), AI-assisted assistance and, where you have explicitly agreed, automated voice calls, and internal notification of new enquiries to our team.

Each provider is bound by data-processing terms and may not use your data for its own purposes. A current list of providers is available on request at info@metamorphicdesign.ae.

5. Cookies & Analytics

We use cookies for analytics and marketing purposes. When you first visit our site, we ask for your consent via a cookie banner. You may accept or decline. If you decline, no analytics or marketing cookies will be set. You can change your preference at any time by clearing your browser cookies and revisiting the site.

Strictly necessary cookies (session, preference) operate without consent. Analytics and marketing cookies (analytics and marketing pixels) require your explicit consent.

6. AI Voice Calls

We may offer to connect you with our AI voice concierge by phone. We will never initiate an automated AI voice call without your prior explicit consent. Your consent is collected via a separate, clearly labelled checkbox on our consultation and estimator forms. You may withdraw consent at any time by contacting us at the details below.

7. Data Retention

We keep enquiry data for as long as it is needed to respond to and follow up on your enquiry and to meet our legal obligations under UAE law, after which it is deleted or anonymised. You may request earlier deletion at any time. Analytics data is retained per the terms of the provider concerned.

8. Your Rights (UAE PDPL)

Under the UAE Personal Data Protection Law (PDPL) and applicable regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the UAE data protection authority

To exercise any right, contact us at info@metamorphicdesign.ae.

9. Contact

Metamorphic Design — Privacy Enquiries
Email: info@metamorphicdesign.ae
Address: Dubai, UAE